Frequently asked questions.

Book online by choosing your pickup location, bike, date and hire period. Once your booking is confirmed, we send the collection details and bike unlock information to the mobile number supplied at checkout.

We have eight pickup locations around Byron Bay: The Mercato, Byron CoLab, Glen Villa Resort, Discovery Parks, Drifter Hotel, Solar Train North Beach, Solar Train Byron and Suffolk Park. Available bikes vary by location.

Most hires use self-service collection. Follow the location and unlock instructions in your booking confirmation, collect your bike at the booked time and start riding.

Your unlock details are sent by SMS after your booking is confirmed. Please enter a mobile number you can access while in Byron Bay and keep the message for your return.

Every rental includes a helmet and a bike lock at no additional charge. Please return all supplied equipment with the bike.

Return the bike to the same pickup location by the end time shown on your booking. Secure it as instructed and make sure the helmet and any accessories are left with the bike.

Yes. Fat tyre e-bikes and kids bikes can be booked when available. Availability is more limited than our cruiser fleet, so call or message 0418 883 631 if you want to confirm before travelling to a pickup location.

Family accessories and surfboard carriers are available on selected bikes, subject to availability and compatibility. Contact us before booking if a particular accessory is essential for your ride.

Delivery and collection within the Byron Shire is available from $75 for up to five bikes, subject to confirmation. Contact us with your dates, bike quantities and delivery address so we can confirm availability.

Call or SMS 0418 883 631. Include your name, booking details, bike location and a short description of the issue so we can help as quickly as possible.

Yes. For larger groups, contact us with the number of riders, preferred bike types, dates and pickup location. We will check fleet availability and recommend the easiest collection arrangement.

Our current hire agreement covers payments, equipment care, rider responsibilities, cancellations and other booking conditions. Read the full terms before completing your booking.